CINEPOPGO
Cancellation and Refund Policy
Clear guidance for cancelling eligible bookings and understanding refunds.
Policy Overview
Manage Your Booking
Cancellation eligibility, charges and refund amounts are determined by the applicable operator, supplier and fare rules shown during booking. Review your ticket details before submitting a cancellation request.
Check ticket rules
Cancel before departure
Track refund status
Keep booking details
Cancellation and Refund Details
Please read these guidelines alongside the cancellation terms displayed for your specific booking.
How do I cancel a booking?
Use the cancellation option in your booking history or ticket details. Cancellation is available only when permitted by the relevant operator or supplier.
What cancellation charges apply?
Charges vary by operator, route, fare type and the time remaining before departure. The applicable amount is shown before you confirm cancellation.
When will I receive my refund?
Eligible refunds are initiated after cancellation is confirmed. Processing times can vary based on the operator, supplier and original payment method.
Will booking fees be refunded?
Convenience fees, payment charges and other service fees may be non-refundable where permitted by the applicable booking terms.
What if the operator cancels?
If an operator or supplier cancels an eligible service, refund handling follows their applicable policy. We will share available updates through your booking communications.
Can I change my journey instead?
Changes depend on the operator or supplier rules. Where changes are not supported, you may need to cancel the existing booking and make a new one.